Late Cancellation and No-Show Policy

1. Purpose
This policy outlines the fees associated with late cancellations and no-shows for appointments at  Adapt Movement and Evolve Physio and Pelvic Health. Timely cancellations are crucial for managing our schedule, in our small business with limited availability. Late cancellations and no-shows not only disrupt our operations but prevent other patients from accessing our services.

2. Policy Details
Late Cancellation: A cancellation made less than 24 hours but more than 2 hours before the scheduled appointment.
Fee: 50% of the total billing fee for the appointment.

No-Show: A failure to attend the scheduled appointment without prior notice or a cancellation made less than 2 hours before the appointment.
Fee: 100% of the total billing fee for the appointment.

3. Notification Process
You will receive SMS reminders 1 week and 48 hours prior to your appointment. Please contact us as soon as possible via return SMS, calling the clinic on 99346649, or email admin@adaptmovement.com.au.

4. Payment of Fees
Fees for late cancellations and no-shows will be billed directly to your account and are to be paid prior to the next scheduled appointment or within 30 days.

5. Exceptions
Exceptions to this policy may be made for extenuating circumstances, such as medical emergencies. You should communicate any such situations to our administration team.

6. Acknowledgment
You are required to acknowledge understanding of this policy when making an appointment.